Privacy Policy
Introduction
Tenku Studio is committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard information. This Privacy Policy explains how we process personal data when you: • Visit our website • Contact us through forms or email • Engage our production services • Collaborate with us on audiovisual projects We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.
Information We Collect
Information You Provide
When you contact or work with Tenku Studio, we may collect: • Full name • Company name • Email address • Phone number • Billing details • Project briefs and documentation • Brand materials and media assets • Communication records This information is necessary to provide our audiovisual production services and maintain our professional relationship.
Project & Production Data
During production, we may process: • Footage and audiovisual material • Client-supplied content • Location information • Production planning documents • Project-related communications All project materials are treated as confidential unless otherwise agreed
Automatically Collected Information
When you visit our website, we may automatically collect: • IP address • Browser type • Device information • Operating system • Pages visited • Date and time of access • Referral source This data is used for analytics, performance monitoring, and website improvement
Cookies & Tracking
Cookies and Tracking
Our website may use: • Essential cookies (required for site functionality) • Analytics cookies (to improve performance) • Marketing cookies (only with consent) You may manage cookie preferences through your browser settings or our cookie banner.
Legal Basis for Processing (GDPR)
GDPR
We process personal data based on: • Contractual necessity (to deliver services) • Legitimate interest (service improvement, security) • Legal obligations (tax and accounting) • Consent (marketing communications) You may withdraw consent at any time
How We Use Your Information
Your Information
We use collected data to: • Deliver audiovisual production services • Manage project workflows • Process invoices and payments • Communicate project updates • Improve our website and services • Comply with legal obligations We do not sell personal data.
Data Storage & Security
Security
Your data is stored using secure cloud providers that implement industry-standard encryption and security measures. We apply: • SSL/TLS encryption • Access restrictions • Secure authentication methods • Encrypted backups Access is limited to personnel directly involved in service delivery
Data Retention
DATA
We retain: • Active client data for the duration of the working relationship • Archived project records for up to 10 years (legal and accounting purposes) • Financial documentation as required by Spanish law You may request deletion of your personal data where legally permissible
Information Sharing
We may share data with trusted third-party providers necessary to operate our business, including: • Payment processors • Cloud storage providers • Email service providers • Analytics platforms • Production collaborators (when required) All third parties are contractually obligated to maintain confidentiality and comply with applicable data protection laws. We may disclose data if required by law.
International Transfers
Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections under GDPR.
Your Rights (GDPR)
If you are located in the European Union, you have the right to: • Access your personal data • Request correction of inaccurate data • Request erasure ("right to be forgotten") • Restrict processing • Object to processing • Request data portability • Withdraw consent at any time To exercise these rights, contact: info@tenkustudio.com You also have the right to file a complaint with the Spanish Data Protection Authority (AEPD).
Children’s Privacy
Tenku Studio does not provide services to individuals under 18 years of age and does not knowingly collect personal data from minors.
Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. Material changes will be published on this page with an updated revision date. Continued use of our services implies acceptance of the updated policy.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.